HAVE QUESTIONS? CHECK OUR FAQ!

If you have questions about our products, shipping times, order status, or cancellations and refunds, please browse our FAQ below.

HOW CAN I CONTACT FURRY TAVERN?

For any inquiries, please email Customer Support via our contact page.
We’ll get back to you within 1-4 business days!

HOW MUCH IS SHIPPING?

Shipping and handling within the USA varies depending on number of items added, but it starts from :
🚚 $3.99 for first item – Economy
🚚 $4.75 for first item – Standard
🚚 FREE shipping for orders over $75

 

WHEN WILL I RECEIVE MY ORDER?

Most orders ship within a few weeks via DHL and USPS with a tracking number. Some items may arrive in just a few days, while others can take up to a few weeks depending on the product. We’ll send tracking details as soon as your order ships!

WHY DID I ONLY RECEIVE PART OF MY ORDER?

Some products ship from different locations. If part of your order has arrived but the rest hasn’t, don’t worry—the remaining items are on their way!

DO YOU OFFER WHOLESALE DISCOUNTS?

Yes! If you’re interested in wholesale orders, please contact us, and we’ll provide a discount code for checkout.

WHAT IF MY ORDER IS DAMAGED OR INCORRECT?

We currently do not accept returns, but we do issue refunds for damaged or incorrect orders. Please check our refund policy for more details.